New Member Self Service system released

LPFA has launched a new pensions administration system with a new look member self service system. The system has improved functionality which will gradually be rolled out. This replaces the axis online system.

Current users of PIN: Members who currently hold a PIN to access member self service will need to go through a simple re-registration process to set yourself a password and username. This is only a couple of screens and there is a Re-registration option as you enter member self service. If you had bookmarked the previous online site this will no longer be valid and you will need to bookmark the next screen instead.

New to member self service? Member self service enables you to view personal and financial information about your pension. You can carry out basic modeling or "what if.." calculations. If LPFA pays your pension then pensioners can have access to their payslips and P60s. Your service history can be accessed and this can be done at anytime without the need to contact the LPFA.

To access the secure system you will firstly need to complete a simple registration form online. Your request will be emailed to LPFA and you will be issued an activation code through the post. We feel this is more secure than emailing the code to you but it may take up to a week for you to receive this letter. Once you have your activation code you can go online and set up a username and password.

Please note that for security reasons LPFA do not hold a record of the username or password you have selected. If you forget your password you will need to re-register from the Log-in web page.

If you have more than one pension payroll number you only need to complete the registration process once.

If you require assistance with this system please contact one of our administration teams on or 0207 369 6118

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